Identify Website Visitors and Track Their Behavior

You invest a lot of time and resources driving prospective patrons to your website. Once they get there, you don’t know who they are or what they’re doing. With Behavior Infuser, you can identify your visitors and track their behavior.


Identify Visitors

Behavior Infuser connects website visitors to Tessitura accounts, which tells us who they are.

Track Behavior

Behavior Infuser can track which pages a user visits, what content they’re clicking on, and if they’ve added anything to their cart.

Identify Website Visitors and Track Their Behavior
Target Your Hot Leads

Target Your Hot Leads

Behavior Infuser saves your patrons’ website behavior in Tessitura, and allows you to use that data to target email, mail, and telemarketing campaigns. No more guessing which users are interested in making a purchase, now you’ll know.


Abandoned Cart and Browse Emails

Target users who’ve visited a key landing page, or added tickets, subscriptions, or donations to their cart, but haven’t completed a transaction.

Trigger Email, Mail, and Telemarketing Campaigns

With Behavior Infuser, you’re not limited to sending email. You can use behavioral data to trigger email, mail, and telemarketing campaigns.

Behavior Infuser is powered by Capacity Interactive.

Case Study

The National Ballet of Canada

National Ballet of Canada uses Behavior Infuser to send abandoned browse and abandoned cart emails.

National Ballet of Canada case study graph for email open and click-through rates.
After
2 Months 1250% $50,000
of running Behavior Infuser ROI generated revenue
Features

Market Smarter


All the benefits of marketing automation, right from Tessitura.

Track Key Website Behavior

Keep track of when a user visits your website, where they go, and what they’re doing.

Target Hot Leads

Target users, using behavioral data, who show interest in one of your products. This includes productions, subscriptions, and donations.

Trigger Automated Campaigns

Setup your email campaigns to run automatically, and increase revenue without increasing your team’s workload.

Send More Than Email

Add users to a mail or call list, providing new to file and high value prospects with that special touch.

Easy to Set Up

Easy to set up and doesn’t require extensive technical resources on your end.

Easy to Use

If you know how to use Tessitura, you know how to use Behavior Infuser. Want to know who visited your season landing page? Create a list, same as always.

Fits Your Needs

Easily customize your targeting, timing, and campaigns to fit your goals and business practices.

Keep Track of ROI

Custom reports help you track how your campaigns are performing. You can even use Behavior Infuser data to measure how direct mail impacts website behavior.

Gain Customer Insights

All raw behavioral data lives in Tessitura and is accessible by your team. You will also have access to a customer dashboard which includes your customers’ website behavior.

Pricing

Priced for Success

Behavior Infuser is built for the arts and so is our pricing. Get all of the features and functionality of Behavior Infuser starting at $750 a month.

Tiered by Annual Budget Prices are scaled to your organization’s annual budget. Big or small, any organization can use Behavior Infuser.
Flat Rate No limit on tracking. No limit on the number of leads you identify. No limit on the number of campaigns you run. Use Behavior Infuser and keep every penny you earn.
Monthly & Annual Contracts Pick the contract that fits your needs, a no obligation monthly contract, or discounted annual contract. Regardless of the plan you choose, you’ll be billed monthly so you can easily balance your budget.
Tiered by Annual Budget
Prices are scaled to your organization’s annual budget. Big or small, any organization can use Behavior Infuser.
Flat Rate
No limit on tracking. No limit on the number of leads you identify. No limit on the number of campaigns you run. Use Behavior Infuser and keep every penny you earn.
Monthly & Annual Contracts
Pick the contract that fits your needs, a no obligation monthly contract, or discounted annual contract. Regardless of the plan you choose, you’ll be billed monthly so you can easily balance your budget.
FAQ

You have questions. We have answers.


Want to know more about Behavior Infuser? Check our FAQ.

How do you track website users?

Behavior Infuser uses Google Tag Manager (GTM) to track user behavior on your website. That information is stored on a server until a user logs in, or clicks on a link in one of your emails, at which point, we’ll know their Tessitura ID, and can push their behavioral information into their Tessitura profile. From there, you can use Tessitura to send them an email, add them to to a mailing list, or target your telemarketing campaign based on their behavior.

What data does Behavior Infuser collect?

Behavior Infuser tracks a variety of data about your website visitors ranging from what pages a user visits to what content they engage with. Read the full list of data points that are tracked by  Behavior Infuser

How do you identify website users?

We start by tracking all the people visiting your website. When one of them logs in, or clicks on a link in one of your organization’s emails, it tells us their Tessitura ID. Once we have a user’s Tessitura ID, we collect all of their previous behavioral data and push it to your Tessitura server along with their ID. Now you know who the person is and what actions they’ve taken on your site.

What does the setup process look like?

Behavior Infuser connects your website to our server, our server to Tessitura, and Tessitura to your email platform. In order to make these connections we have to do the following.

First, we setup your Google Tag Manager account to track your users and push their behavioral information to our server. (In case you’re wondering, we setup a separate GTM container to store all of our tags, so you don’t have to look at them.)

Second, we ask you to run an installation script in Tessitura and install our reports.

Third, we have you make a minor change to Wordfly that adds your customer’s Tessitura ID to the URL’s in your emails (this helps us to identify who they are when they navigate to the site).

For non-TNEW clients, we also ask you to push a few key pieces of data to the “data layer.” Essentially, we ask you to make some additional information available to us on your website. 

Lastly, you set your preferences, build your lists, and create your email templates, and you’re done. 

How long does it take to setup Behavior Infuser?

It takes roughly two weeks to install, setup, and test tracking and identifying website users, depending on client availability. Once behavioral data is being pushed into Behavior Infuser, all that remains is to set up and test your lists and email templates.  BI does require its clients to perform a few technical tasks, which may require a web developer or Tessitura database administrator, which in turn can extend the timeline.

What email platforms does Behavior Infuser support?

We currently support Wordfly and are working on support for Mail2.

If your organization uses Mail2 please let us know if you’re interested in using Behavior Infuser or if you’d like to know when it will be available.

If your organization uses  MailChimp or any other Tessitura integrated email system, we’d love to talk to you about a possible integration. Please, don’t hesitate to contact us

Does Behavior Infuser work with TNEW?

In a word, yes! We support TNEW version 6 and are hard at work on supporting TNEW 7.

What versions of Tessitura do you support?

We currently support versions 12.5.1 and 14.1. Typically, we support all of the versions in-between, but it’s always good to double check with us.

We are also planning on supporting version 15. 

Where in Tessitura is the behavioral data stored?

Behavior Infuser stores all of its data in a custom table. In other words, it’s completely independent of all of your other tables. You can install or remove it without worrying about it effecting Tessitura or your other Tessitura services.

Does Behavior Infuser impact website performance?

There is a very negligible impact. We use GTM to track your user behavior. If you already have GTM installed, there would be a few bites of additional data being loaded by your site. Total load time is less then 30 ms. 

Does Behavior Infuser impact Tessitura performance?

Behavior Infuser pushes data into Tessitura, which can slow down performance during periods of peak traffic, however, clients can request a sync schedule that suits their needs. For example, you can have Behavior Infuser sync to Tessitura late at night or early in the morning when your customers aren’t making transactions. It’s up to you.

Who should be using Behavior Infuser?

Everyone. Seriously, marketing automation has been around since the late 90’s (that’s right, marketing automation has been around since Hanson and 98 Degrees), and has grown into a multibillion dollar industry, because it makes it so much easier to identify potential customers and generate revenue, than traditional approaches to sending email, which means incremental revenue, and more time for your staff to focus on other projects.

All that being said, it helps if your organization has some familiarity with triggered emails, and either have a Tessitura administrator and web developer on staff, or work with a vendor who does that kind of work for you. You don’t need a web developer or a Tessitura admin to run Behavior Infuser, but you’ll need someone with that background to set it up.

Want to know more about how Behavior Infuser works, or whether it’s a good fit for your organization? Don’t hesitate to contact us. We’d love to hear from you.

I have a question, who do I talk to?

If you have a question about Behavior Infuser, please use the form at the bottom of this page to contact us, or you call the Capacity Interactive offices (we built Behavior Infuser!) at 646-559-1341.

We look forward to hearing from you.

Learn More

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Clients

You’re in Good Company


Our clients range from opera and ballet companies, to producing and presenting organizations. Join a growing group of companies using advanced technology to market smarter.

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Contact Us

We’d Love to Hear From You

If want to know more about Behavior Infuser, sign up for a free information session, or want to talk about getting started, drop us a line.